FAQ - Frequently Asked Questions

What size of cupola should I purchase? There is suggestion on sizing, where it is recommended to use the ratio of one inch ( or 1 1/4 inch )of cupola base for every foot of roof ridge line. Scroll to the bottom of this page to see what someone else has written on this topic.

The website Photo Gallery section is a visual attempt to provide a collection of photos for the Customer to compare their situation to past situations and solutions. Most cupolas on the web site are properly sized to the structure. Another suggestion is that you could take a corrugated cardboard box of the approximate cupola size to the roof, and fit the box to get an idea of whether that would be an appropriate size.

What is my pitch? How do I measure pitch? If you take a horizontal distance of 12 units (inches or feet), and then determine the vertical  rise using the same measuring units, that fraction is your slope. For example, "4/12" means a 4 unit vertical rise over a 12 unit horizontal distance.

Can you price out a cupola for me? We have the Cupola Designer set up online on the web site for Customers to select the various options available. We would like you to attempt this exercise. We can send a one page price and specifications chart written in Microsoft word. Let us know  whether its Canadian or US dollars you need. The one page price & specifications chart is in either US or  Canadian dollars. 

Why is freight so much, relative to the price of the cupola? Cupolas when shipped are relatively light for their size. The freight companies set their rates based on a cubic foot of space rather than the weight of the cupola. Hence the Estate Cupola that is 60 cubic feet and weighs 160 pounds is charged as though it weighs 600 pounds. We also have the packing time and materials to recover. When shipping to the USA, sometimes there is the border brokerage fee and documentation costs that are unavoidable. 

Do you sell your plans? No, I do not. 

Do you accept credit cards or debit cards? No, I cannot. I have investigated this and decided that at this time the 5%  premium to the credit union would be better left in the Customer's pocket. I do accept Interac EFT,  a bank draft, your personal Canadian cheque or US check, and postal money order.

Can you send me a cupola right away? I have an inventory of key components to speed a cupola through the assembly process.  I start building based on your decision expressed through a phone call or email. I will build your handcrafted custom cupola while your payment is in transit to us. At best I can do this in one week. Shipping to you is another week. Normal summer times are three weeks for unpainted and four weeks for painted cupolas. I have shipped several projects in one week. 

Can you send me a weathervane right away? Yes,  I have an inventory of hundreds of weathervanes that can be shipped parcel post today or next day, for 10 day delivery. Cupolas shipped direct from the factory may take as early as the same 10 days to one month.

Can you send me a copy of your catalogue? I do not have a catalogue to send. The web page describes everything offered. Requests for brochures or catalogues are not appropriate, as there is nothing else I can say.

How long will the 4 coat latex paint last? I don't know for sure. I  expect five summers at the maximum. I use premium latex, that has some give (versus oil based), that will stand up to sunlight, heat and cold. The cupola is subjected to the harshest weather imaginable - a hot roof, wind, rain, sunlight - all 24 hours a day, 7 days a week. 

What colour latex paint options do I have? Lots. The major paint brands are represented in Calgary. Additionally, Calgary has  a Home Depot store near me and if you need a special colour or brand, together we can accommodate the request. I suggest you speak to the paint people at your local Home Depot, and get from them a computer print out of the colour code on the Behr Premium brand of latex paint you need. Then email us the code. You tell us what you need, leave it to us, and I will then do the shopping and painting. This has worked well for many Customers.

Mark Soehner 
Calgary Cupola & Weathervane  
handcrafted cupolas for your rooftop

	Mark Soehner  Calgary Cupola & Weathervane 96 Havenhurst Crescent SW Calgary, Alberta, Canada   T2V 3C5 Mark@CalgaryCupola.com
	(403) 630-0968	Cellular
	(403) 259-5571	Home office,Workshop & voice mail

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